IS CUSTOMER SERVICE OVERRATED?

Miss Ajoke visits an e-commerce website to order for the multi-purpose microwave oven, she had dreamt about an innovative product that can cook and bake at the same level of heat without stress. She clicks on this product and made
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Nine Costs of Poor Customer Service

Nine Costs of Poor Customer Service. Bad customer service is about the fastest way an organization can lose their customers. Bad service is the long wait time, inexperienced agents, uncultured attendants etc. Here are 9 costs associated to poor customer
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Can We Journey Together?

So we are excited about starting the Reportam-blog yaay! Can We Journey Together? So we are excited about starting the Reportam-blog yaay! It is about time we begin to enjoy fair benefit of goods and services paid for, and that
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MY HERITAGE BANK EXPERIENCE

THE DAY I APPROACHED HERITAGE BANK WITH MY FULLY LOADED GUN. Reportam.com.ng has given the people morale and confidence when approaching service providers. Consumers now know about a popular online portal where bad and good customer services can be reported
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How Important Is Customer Feedback?

Why bother to ask for feedback? Asking for customer feedback improves customer retention. Existing customers are the best source of information for any company. This wealth of information is crucial not only in solving customer problems but also give ideas
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